We are an experience and service design company
Specialists in the art and science of turning interactions into great customer experiences
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Our expertise is in Operations, Customer Research and Journey Mapping
We work with Executives of Contact Centres, Operations and
Product Experience teams, who want to use customer-centric practices to improve commercial performance and hum* as a team.
Here’s a few things we’ve been working on
ETHNOGRAPHIC RESEARCH STUDY
Finding out what makes great online channel experiences for women aged between 40-55y
SERVICE LIFECYCLE DESIGN
Visualising the customer experience as Strategic Journeys across a Service Lifecycle
FAILURE DEMAND ANALYSIS AND SERVICE BLUEPRINTING
Identifying the real reasons why customers call and where internal systems and processes lead to failure
Meet the team
We asked some people how they would best describe us. They said:
“Charming, honest, easy to work with and generally hilarious.”
